Sample diagnosisIllustrative example
Is re-entering customer orders worth fixing?
Trace the work
Where are the same order details entered again?
Follow one purchase order with the team. Check part numbers, specifications, quantities, and units; flag missing information.
Understand the cost
Time per order, monthly volume, and corrections.
Use actual business figures to estimate the time spent and cost of corrections. Check how often the issue occurs before assuming it is worth solving.
Choose a useful change
Compare process changes, existing tools, and automation.
Start with what the current system can do. Compare effort, cost, and risk, with staff reviewing any draft before use.
Not client results